I am writing to formally express my deep concern regarding the unjustified delay in processing my withdrawal request. I initiated a withdrawal of $126 USD from my account, following two recent bets:One bet was voided (resulting in a minor loss).The second bet was a $48.50 USD win. My initial deposit was $80 USD, and the requested withdrawal amount reflects my total available balance at the time. I intentionally chose this modest sum to test the transparency and efficiency of your withdrawal process.To date, 11 days have passed without resolution. Your support team cited an ongoing "verification of my betting activity" as the reason for the delay. As a bettor with over 10 years of experience across more than 50 licensed bookmakers, I can confidently state that such prolonged verification for a small withdrawal is unprecedented. Standard industry practice involves either resolving verification within 1–2 business days or, if concerns arise, voiding the contested bet(s) immediately—not withholding funds indefinitely.This situation is both unreasonable and damaging to your reputation. I selected your platform based on positive reviews and an expectation of fair conduct. Holding $126 USD for 11+ days without clear justification contradicts basic standards of customer trust and operational integrity.I demand the following actions be taken immediately:Process the full withdrawal of $126 USD to my original payment method.In the end they cancelled my winnings and returned my deposit of 80 dollars, do not have any business with this company, they have no money

Everything went normal first 2 weeks opened my account did the verification played for 2 weeks deposit and withdraw with no problem then today try to withdraw suddenly I couldn’t they needed more verification. Just stay away from here when you have another way better sites to bet money and play fair customer support is to slow.they lose another customer

I received my 100% casino bonus right after signing up. The platform is secure and the wagering terms were fair.

I've played at alot of casinos and this one is one of my favorites. A lot of games so you'll never get bored. The customer service is fast and friendly. And the verification process is extremely easy to get your withdrawals quick. I definitely recommend playing here

I gived 5 star because help support and any service I like it 😍😍😍😊Nice App everytime your app leave long time sir 😘😘😘😘😘

victoria makes it great to contact support she helped me and made my day better then it was by being her self ! just great ! thankfull !

It was fun and honest